Customer Care Agent - Leasing Service - German market

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience—what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for processing incoming customer and service-related tasks. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling

RESPONSIBILITIES: (not limited to) 

• Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.

• Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). 

• Billing (Change of payment method, incidence of billing, billing and other matters related to billing). 

• Update personal information and ensure the Privacy Regulations.

• Know customer needs by issuing outgoing follow-up calls when needed.

• Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.

• Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.

You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English.


DESIRED COMPETENCIES:

• Previous experience on customer service. Used to work on a high quality environment, following standards and procedures

• Strong multitasking skills across several tools and systems.

• Advanced user in office tools like MS Office .

• Reliable, structured, and solution oriented.

• Good judgement for recognizing unclear or special cases.

• Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

• Customer satisfaction oriented.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.
 

What we offer:

1. Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.

4. Contract Stability, long term oriented. 

5. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year.
   Work from Monday to Friday (Weekends off!) - Lunes a Jueves 08:15-16:30h. y Viernes 08:00-14:00h.

6. Competitive Salary: During the recruitment process, we'll discuss compensation details. Salary range: 20.000/23.000€ Gross/year.