Technical Customer Service Center Responsible

We are looking for a Technical Customer Service Center Responsible to provide technical support to automotive workshops and service partners. The technician will remotely assist customers in diagnosing vehicle faults, using Bosch diagnostic tools and software platforms. This role involves guiding automotive technicians through troubleshooting procedures and helping resolve complex vehicle electronic and mechanical issues. The Technical Customer Service Center Responsible will communicate with service technicians via phone, remote access tools, and online support platforms.

Key responsibilities; 

• Providing remote technical support to automotive workshops and service partners by using remote access tools 
• Remotely assisting workshop technicians in diagnosing vehicle faults using Bosch diagnostic tools
• Analyzing diagnostic trouble codes (DTC) and vehicle system data
• Guiding field technicians through troubleshooting and diagnostic procedure
• Assisting workshop technicians with Bosch diagnostic software usage, updates, and configuration
• Reporting and escalating complex technical issues via available tools to technical support engineer
• Maintain accurate records of support cases and resolutions