AI Innovation Lead and knowledge base specialist

💼 Role Overview

As an AI Innovation Lead and Knowledge Base Specialist Intern, you'll work alongside our AI and testing teams to explore how artificial intelligence can transform our testing processes. You'll gain hands-on experience identifying opportunities, building solutions, and collaborating with stakeholders to drive meaningful improvements in test coverage, stability, and efficiency.

🎯 What you will do (Key Responsibilities)

• Discover AI Opportunities
  • Explore business processes and testing workflows to identify where AI and automation can make a real impact on test coverage, stability, and cycle time.
  • Develop practical recommendations and roadmaps; learn to define expected value, risks, and success metrics.
  • Collaborate on proof-of-concept (PoC) projects that showcase the business value of AI-enabled testing, such as predictive test selection, defect risk modeling, and intelligent test data generation.
• Build and Manage Knowledge Systems
  • Support the training of new agents and help scale our knowledge base using retrieval-augmented generation (RAG) techniques.
  • Contribute to designing and maintaining scalable testing and training automation frameworks and pipelines.
  • Help implement comprehensive test suites across API, UI, performance, and non-functional testing domains.
  • Learn to integrate automation into CI/CD workflows, ensure traceability to requirements, and apply engineering best practices including version control, code reviews, and static analysis.
• Engage with Stakeholders and Teams
  • Work as a bridge between business teams and our AI group, helping to frame problems, clarify requirements, and align solutions with business goals.
  • Practice translating technical concepts into clear business language and communicate progress through updates and dashboards.
  • Support project management for PoC delivery, including solution design, rollout, testing, and measuring business impact.
• Think Creatively and Solve Problems
  • Explore innovative approaches to testing challenges, such as AI-assisted regression optimization, autonomous UI healing, and log analytics for root cause analysis.
  • Offer thoughtful feedback that helps improve our test systems, data, and processes.
• Stay Current and Grow
  • Keep up with the latest advances in testing, DevOps, and AI; share what you learn and contribute to team knowledge and best practices.
  • Identify opportunities for innovation and support account teams with new solutions and ideas.