Enterprise Integration (EI) Support Engineer - SAP
fulltime_permanent mid_levelJob Overview
About Brainsquare
For over 26 years, Brainsquare has built partnerships with clients of all sizes, from mid-market to large enterprises. We design, develop, and manage critical IT applications, combining deep technical expertise with a collaborative spirit. With 250+ colleagues across Belgium, India and the US, we provide continuous value for our partners.
At Brainsquare, we value people. We believe happy and motivated professionals, working together across continents, can achieve greatness. You’ll join a hybrid, international team where ownership, collaboration, and technical excellence are at the core of our way of working.
EI Support Engineer - SAP
About the role:
Brainsquare is expanding its offshore support capacity within a dynamic international environment supporting complex enterprise integration landscapes. We are looking for an experienced Enterprise Integration (EI) Support Engineer with strong SAP BTP (Business Technology Platform) and/or SAP Process Orchestration (SAP PO) knowledge to provide L2/L3 support, monitoring and continuous improvement within a complex integration ecosystem.
You will collaborate with global colleagues to ensure reliable and high-performance integrations between SAP and non-SAP systems -supporting ongoing modernization from on-prem to cloud-based platforms.
Key Responsibilities:
Monitor, troubleshoot, and resolve integration issues within SAP BTP Integration Suite or SAP Process Orchestration (SAP PO) environments.
Perform root-cause analysis and implement corrective actions for failed message flows or connectivity problems.
Collaborate closely with SAP Basis and Application teams to maintain interface health and SLA compliance.
Handle incident, service request, and change management via ITSM tooling (e.g., ServiceNow, Jira Service Management).
Support migration initiatives from SAP PO to SAP BTP Cloud Integration.
Provide documentation and operational runbooks for recurring support topics.
Ensure proactive monitoring and propose automation or alerting improvements.