Enterprise Integration (EI) Support Engineer - IBM

About Brainsquare

For over 26 years, Brainsquare has built partnerships with clients of all sizes, from mid-market to large enterprises. We design, develop, and manage critical IT applications, combining deep technical expertise with a collaborative spirit. With 250+ colleagues across Belgium, India and the US, we provide continuous value for our partners.

At Brainsquare, we value people. We believe happy and motivated professionals, working together across continents, can achieve greatness. You’ll join a hybrid, international team where ownership, collaboration, and technical excellence are at the core of our way of working.

EI Support Engineer - IBM

About the role:

Brainsquare is expanding its offshore support capacity within a dynamic international environment supporting complex enterprise integration landscapes.
We are looking for an experienced Enterprise Integration (EI) Support Engineer with strong IBM App Connect Enterprise (ACE) and IBM MQ knowledge to provide L2/L3 support, monitoring, and continuous improvement within a complex integration ecosystem.

You will be part of an international team responsible for ensuring stability, performance, and incident resolution for mission-critical integrations built on IBM middleware technologies.

Key Responsibilities:

• Monitor, troubleshoot, and resolve integration issues within IBM App Connect Enterprise (ACE) and IBM MQ environments.

• Perform root-cause analysis and implement corrective actions for failed message flows or queue connectivity problems.

• Collaborate closely with application and infrastructure teams to maintain interface health and ensure SLA compliance.

• Handle incident, service request, and change management via ITSM tools such as ServiceNow or Jira Service Management.

• Deploy and configure message flows, bar files, and integration servers in DEV, TEST, and PROD environments.

• Maintain system documentation and provide operational runbooks for recurring support cases.

• Proactively monitor message queues, memory usage, and broker performance, and suggest automation or alerting improvements.