Account Manager (MDU/SFH)

Account Manager – Residential Communities (SFH & MDU)

Brightspeed is seeking a strategic, relationship-driven Account Manager to lead property-level revenue growth and fiber penetration across a large, multi-state portfolio of Single-Family Home (SFH) and Multi-Dwelling Unit (MDU) contracted communities.

This role owns sales performance and adoption across assigned residential properties, combining strategic planning with hands-on field execution to accelerate fiber adoption and expand Brightspeed’s market presence. The Account Manager serves as the primary strategic lead for each community, responsible for strengthening property partnerships, influencing go-to-market strategy, and driving measurable penetration growth from launch through long-term maturity.

Success in this role requires building strong relationships with builders, developers, property managers, leasing teams, and Homeowner Associations (HOAs), while working directly alongside third-party indirect sales and marketing partners to optimize execution and maximize productivity. By influencing go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness, the Account Manager ensures properties are positioned to achieve strong early-stage adoption and sustained revenue growth.

This role blends territory leadership, analytical decision-making, and disciplined field engagement, requiring significant in-market presence to support partners, strengthen community relationships, and directly influence sales outcomes across Brightspeed’s contracted portfolio.

Responsibilities

Property Strategy & Relationship Leadership

• Serve as the primary strategic lead for assigned properties, influencing decision-making with property owners, management teams, builders, developers, HOAs, and on-site stakeholders to support adoption goals.
• Build and maintain strong partnerships that position Brightspeed as the preferred fiber provider within contracted communities.
• Influence property-level engagement strategies and community outreach initiatives that drive awareness, adoption, and long-term partnership value.

Field Execution & Indirect Channel Leadership

• Maintain a strong field presence, spending 50% or more of time in market engaging communities, supporting sales activation, and strengthening property relationships.
• Work directly alongside door-to-door vendors, indirect sales agents, and marketing partners, ensuring alignment with property-level objectives and revenue targets.
• Co-direct third-party indirect sales and marketing partners, setting strategy, defining success metrics, and ensuring field execution aligns with portfolio goals.
• Lead regular strategy reviews with indirect partners to refine tactics, improve productivity, and close penetration gaps.
• Support resident engagement events, outreach initiatives, and targeted marketing campaigns designed to accelerate fiber adoption.

Go-to-Market Strategy & Launch Coordination

• Influence go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness.
• Partner cross-functionally with Sales, Marketing, Operations, Construction, and Product teams to ensure cohesive execution from strategy through activation.
• Oversee marketing activation at the property level, ensuring the right mix of awareness, conversion, and retention tactics based on property maturity and performance.
• Support new property launches and infrastructure upgrades to maximize early-stage penetration and speed-to-revenue.

Territory & Portfolio Management

• Own revenue growth and performance across a large, multi-state portfolio of residential communities, balancing strategic planning with hands-on execution to drive consistent results.
• Manage and prioritize a diverse portfolio spanning multiple geographies, tailoring sales strategies to regional market dynamics, customer needs, and competitive positioning.
• Travel regularly across assigned states to maintain a strong field presence, strengthen relationships, and directly influence sales outcomes.
• Analyze performance data, pipeline health, and market trends across territories to identify risks, uncover opportunities, and drive proactive course correction.

Performance Tracking & Reporting

• Utilize CRM platforms and performance dashboards to track penetration, revenue growth, and portfolio performance.
• Conduct regular portfolio reviews and provide forecasting and performance insights to leadership.
• Translate performance insights into actionable strategies that drive sustained revenue growth.