CRM Operations Manager

We are currently looking for a CRM Operations Manager to join our growing Marketing team! In this role, you will be responsible for building, launching, improving, and maintaining customer communications and triggers in Salesforce Marketing Cloud and other key MarTech solutions. Come help us build the best and fastest fiber-optic network in America! 

As CRM Operations Manager, your duties will include: 

• Build customized customer journeys in Marketing Cloud through combined expertise in database management and data extensions. 
• Collaborate with stakeholders across the company to gather the necessary information needed to execute different types of customer-facing communications. 
• Responsible for the email platform optimization, acting as the subject matter expert for optimizing all email KPIs including inbox deliverability, data feeds, mobile metrics 
• Bring extensive experience in SFMC products 
• Complete technical production and deployment activities including but not limited to automated email campaign set-up, scheduling, testing, data architecture, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns inside SFMC