Billing Specialist

The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.

Key Responsibilities

• Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
• Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
• Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution.
• Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
• Support end-to-end testing and validation during system updates, migrations, or new product introductions.
• Participate in process improvement efforts to enhance billing efficiency and data integrity.
  Provide support to internal stakeholders or customers regarding billing-related questions and corrections.
• May perform other duties as assigned.

Skills & Competencies

• Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
• Strong Microsoft Excel skills for data validation and reconciliation
• Understanding of billing controls, revenue processes, and audit readiness
• High attention to detail and accuracy
• Strong organizational and time-management abilities
• Excellent communication and teamwork skills
• Problem-solving mindset and willingness to learn new systems and processes

Physical Demands & Work Conditions

• Primarily office-based with extensive use of computer and standard office equipment
• May require extended periods of sitting and data entry
• Minimal physical requirements (e.g., ability to lift up to 10 lbs)
• Occasional extended hours or weekend work during billing close or cycle validations
• Travel up to 5% may be required for training or team collaboration