Customer Service Representative - Seasonal (On-Site)

The Client Success Team is the single point of contact for every Brite Nites client — new or returning — from the moment a job is sold through end-of-season wrap-up. Our clients are executives and high-net-worth individuals who expect a premium level of service: fast, friendly, and knowledgeable on every touch.

As a Seasonal Client Success Representative, you own a book of standard client accounts across all territories through our busiest window. You're a generalist — you handle the full client lifecycle end-to-end, not a narrow slice.

What you'll do

• Own the full client lifecycle for your accounts — renewal outreach, estimate prep, install coordination, in-season support, take-down, and end-of-season wrap-up.
• Deliver the Brite Nites service standard on every interaction — fast, polite, concise, knowledgeable. The client stays with you until the right answer arrives, even when it comes from another team.
• Answer incoming calls and emails from clients; send estimates and invoices via email and text; return voicemails promptly.
• Triage inbound requests — maintenance, add-ons, damage, billing. Resolve what's in scope; route the rest (billing → Accounting, damage/upset clients → Senior CST/CSM, technical → Field Ops).
• Solicit Google reviews at the right moments and flag negative reviews to the manager.

Desired qualifications

• Proficiency with computers; proficiency in Microsoft Outlook, Word, and Excel.
• Learns fast — able to become fluent in Front, Brite Base, and Salesforce within the first week.
• Excellent verbal and written communication; clear and professional.
• Strong organizational, problem-solving, and analytical skills; keen attention to detail.
• Ability to multitask efficiently and work well under pressure.
• Self-starter with a strong sense of urgency and ownership.
• Reads the escalation ladder correctly: resolves what's in scope, escalates what isn't, with full context.
• Availability to work 36+ hours a week (full-time track).
• Bilingual English/Spanish a plus, not required.

Job types

• Full-time
• Part-time
• Temporary / Seasonal (~September – mid-December 2026)

Salary

• $18.00 – $22.00 per hour (paid bi-weekly)

Schedule options

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability (weekend staff work both Saturday and Sunday)

Shifts are set and rotating within team coverage: staffed 6 AM–9 PM weekdays and 6 AM–8 PM weekends via staggered shifts — no one works a 7-day week.

Supplemental pay

• Bonus pay

Education

• Bachelor's degree (Preferred)

Experience

• Office / customer service: 2 years (Required)

License / Certification

• Driver's License (Required)

Training

Paid training runs Monday, Sep 8 – Monday, Sep 15, 9:00 AM–6:00 PM MT daily (1-hour lunch). You're paid for training time. Applying for a weekend or night shift and can't make those dates? Let us know — we can arrange alternate training.

Work location

• On-site at Brite Nites HQ, Millcreek, UT — no remote/hybrid.