Program Analyst

Program Analyst

Location: Remote & On-Site (New Mexico Counties as Required)
Clearance: Public Trust eligibility (FEMA background check)
Position Type: Full-time, Contingent Upon Award
Program: FEMA Hermit’s Peak/Calf Canyon Claims Office Technical Support

About the Role

We are seeking highly experienced Program Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This position plays a central role in evaluating complex documentation, verifying losses, conducting high-level policy and eligibility analysis, and producing defensible written products—including appeals recommendations and determination memorandum support.

This is a high-impact analytical role supporting claimants affected by the Hermit’s Peak/Calf Canyon Fire and subsequent flooding. The work requires precision, policy mastery, strong writing skills, and the ability to manage a fast-paced, high-volume caseload.

Key Responsibilities

Claims Analysis & Documentation Review

• Conduct detailed reviews of Proofs of Loss (POLs), supporting documents, valuations, and financial records.

• Verify the accuracy, completeness, and eligibility of submitted losses under the Hermit’s Peak/Calf Canyon Fire Assistance Act and 44 CFR 296.

• Identify documentation gaps, inconsistencies, or misapplications of policy and issue Requests for Information when necessary.

Valuation & Eligibility Assessment

• Apply established valuation principles to evaluate claimed losses and calculate recommended compensation amounts.

• Confirm documentation supports claimed loss categories and ensure qualified amounts do not exceed allowable limits.

Duplication of Benefits Analysis

• Identify, analyze, and prevent duplication of benefits from insurance, FEMA programs, settlements, grants, or other funding sources.

• Document methodology and decision-making clearly and accurately for government review.

Written Technical Products

• Prepare high-quality written memorandums, including:

  • Determination memorandum support

  • Appeals analyses

  • Technical review memorandums

  • Bulleted issue and fact summaries

• Ensure all writing is clear, accurate, well-cited, policy-compliant, and supported by substantial evidence.

Appeals Support

• Review, assemble, and assess administrative records for completeness and relevance.

• Conduct comprehensive analysis of claimant appeals to determine whether policy was applied correctly.

• Draft in-depth appeals recommendations reflecting sound reasoning and accurate policy interpretation.

Coordination & Communication

• Interact professionally with claimants, FEMA staff, internal teams, and external stakeholders.

• Clearly explain program policy, eligibility requirements, and documentation standards.

• Support quality control processes and escalate issues as needed.

Systems & Reporting

• Maintain case documentation in the government’s system of record with strict accuracy and timeliness.

• Track case progress, manage deadlines, and contribute to weekly/monthly reporting as required.