Claims Analyst

We are hiring remote Claims Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. These analysts will help process, evaluate, and develop Proofs of Loss (POLs) for survivors of the Hermit’s Peak/Calf Canyon fire, ensuring timely and accurate compensation in accordance with federal law, regulations, and FEMA policy.

This is high-volume, documentation-heavy work requiring strong analytical ability, excellent communication skills, and familiarity with claims, case management, or disaster-related documentation. We are recruiting to build a scalable workforce capable of managing both straightforward and highly complex claims.

Responsibilities

Claims Analysts will:

• Review claimant submissions, supporting documentation, and Proofs of Loss for accuracy, completeness, and eligibility.

• Contact claimants or FEMA Navigators to clarify documentation requirements and gather additional evidence as needed.

• Apply FEMA policies, the HPCC Act, and 44 CFR Part 296 to determine eligible losses and compensation.

• Coordinate with Site Inspectors, Subject Matter Experts (SMEs), and other teams when valuations or additional analyses are required.

• Identify duplication of benefits across insurance, FEMA programs, settlements, or other compensation sources.

• Develop clear, accurate recommendations for compensation amounts supported by substantial documentation.

• Document casework accurately in FEMA’s System of Record (SOR) and maintain strict production timelines.

• Support the preparation of determination memorandums, issue analyses, and documentation summaries.

• Collaborate with QC, Appeals, and Team Leads to ensure consistency, accuracy, and policy alignment.

• Respond to workflow, documentation, and policy questions in real time as needed.