Administrative Support Specialist

We are seeking professional, detail-oriented Administrative Support Specialists to provide onsite support to FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. These specialists will play a key role in ensuring efficient operations related to claimant communications, documentation handling, mail operations, scheduling, and general administrative workflow across the claims-processing environment.

This position is onsite, supporting FEMA field offices located in Santa Fe, Las Vegas, and Mora, NM. Candidates must be able to work in person at one of these locations.

Responsibilities

Administrative Support Specialists will:

• Provide administrative, clerical, and operational support to Claims, QC, Appeals, and Program Management teams.

• Manage inbound and outbound correspondence (physical mail, email, digital uploads).

• Support appointment scheduling, claimant coordination, meeting logistics, and facility coordination activities.

• Perform data entry, records management, file organization, and document tracking in FEMA’s System of Record (SOR).

• Assist team members with document formatting, labeling, version control, and proper filing protocols.

• Maintain trackers, databases, spreadsheets, and daily operational logs.

• Provide excellent customer service to claimants, FEMA staff, and program personnel.

• Support document development, proofreading, and preparation of reports or forms as assigned.

• Ensure compliance with FEMA policies, privacy requirements, and administrative standards.

• Provide general office support such as supply coordination, printing, copying, data calls, and inventory as needed.