Support Executive

Job Description:
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Any Computer Science graduate:
- 2+ years in Software Production support (preferably in OFSAA product or similar products) – in Banking domain projects.
- Expertise in Oracle database, SQL, PL/SQL, UNIX/Linux shell scripting, WebLogic, WebSphere, or Tomcat server configuration.
- Expertise in Query fine-tuning to ensure optimized execution and worked served as the First point of escalation for application-related incidents

Ideal Candidate:
- Preferably worked in Banking Support Projects in L1/L2 capacity.
- Hands-on experience in writing Oracle queries, possess problem solving skills.  
- Aspire to learn new tools as per the project needs.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
 
Responsibilities:
- Serve as the First  point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
- Provide system access through MS Teams, Zoom or any collaborative tools to offshore based resources
- Run / Monitor /Debug Periodic Batches
- Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
- Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
- Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve technical problems.
- Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
- Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
- Support audits and compliance checks related to application stability, access, and change control.
- Participate in an on-call rotation to provide after-hours support as needed.