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Telemarketing Manager

Posted September 22, 2025
FullTime

Job Overview

Job Title: Telemarketing Manager
Location: Latin America (Remote)
Job Type: Full-Time, PST.

Job Description

Our client, a growing renovations company, is seeking an experienced Telemarketing Manager to lead their outbound operations team.

Key Responsibilities

  • • Managing and supporting a team of sales representatives.

    • Overseeing data acquisition, contact list management, and system integration.

    • Developing detailed call flow protocols and operational processes.

    • Monitoring KPIs, generating performance reports, and analyzing conversions.

    • Recruiting, hiring, and training new talent.

    • Managing payroll, hours, and productivity reports to ensure operational efficiency.

    • Providing frontline support to agents and ensuring smooth daily operations.

    • Next Day Lead Confirmation

    • Overseeing dispatch management and Lead distribution to Project managers when required.

  • General team management and tracking, including some on weekends.

Must-have

  • Experience managing sales or telemarketing teams, including hiring, training, and performance management.

  • Familiarity with contact list management, call flow design, reporting/KPI tracking, and ensuring productivity.

  • Ability to oversee systems integration, dispatch management, and support lead distribution.

  • Willingness to provide day-to-day coaching and ensure smooth operations.

Nice-to-have

  • Proven experience with Calltools and Excel.

Why Join?

  • Competitive salary

  • Professional development opportunities

Ready to Apply?

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