Area Operations Manager (Bandung & Jakarta)
Job Overview
Job Responsibilities
As a Area Operations Manager at Bobobox, you are responsible for oversee multiple locations of Bobopod in Bandung & Jakarta to ensure best guest experience at Bobopod. Maintain strong relations with other internal stakeholders. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. You will report directly to the Resort Manager.
Job Responsibilities
Assist the resort manager in ensuring the implementation and monitoring of the whole strategy to maintain the quality and completion of Bobobox Pod’s transitional stage from ‘Site Construction/Preparation’ into ‘Site Live’ in the appointed area.
Fully accountable for building, maintaining, and continuously improving the business operations of the branches to ensure efficient operation on a day-to-day basis.
Assist the Resort Manager in developing the product and service strategy for Bobobox Pod Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Pod Operations teams.
Assist the Resort Manager in setting target product and service levels for all Pod Branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers.
Manage the performance and development of the pod operation team by aligning and setting some targets for the Branch of Pod leaders based on directions from the Resort Manager.
Monitor pod operations team’s OKR and report regularly to the Resort Manager regarding any risks or opportunities identified
Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobobox Pod’s NPS along with the CRM team
Through the direction of the Resort Manager, they are partnering with the tech team to develop and integrate new technologies to improve all stages’ efficiency and customer experience in Bobobox Pod.
Through the direction of the Resort Manager, work closely with the Pod Operations leaders to develop resource plans fit for business needs, training programs to improve the quality of service, and process improvements to deliver strong results
Assisting the Resort Manager to act as a liaison for all Operations as well as the Pod Operations team pertaining to the process of Site Construction into the Site Live stage
Requirements
Bachelor's degree from a top university preferably from Hospitality background
Min. 3 years of experience in hotel operation role
Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
Fluent in English verbally and in writing
Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
Excellent Interpersonal Communication Skills
Strong in organizing, planning, and relationship management.
Fluent in numbers, analyzing data, and using analytics to make decisions.
Results-driven with strong communication & interpersonal skills.
Excellent Adaptability to Fast-paced Environment
Familiar with Setting up and Maintaining KPIs
Familiar with SOP and Policy development
Product and Service Quality Improvements
Focus on Operational Excellence and Quality Assurance
Experienced in coaching & training delivery