Quality Analyst Specialist (QA) Telesales
Job Overview
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
● Assess and rate inbound and outbound "sales" calls according to company quality standards.
● Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
● Provide concise feedback with advisable reply and valuable action plan.
● Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
● Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
● A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
● Owns a deep understanding on Sales Metrics, Model and Structures.
● At least a year of experience in auditing sales calls and coaching agents.
● Attention to Detail
● Analytical Skills
● Coaching Skills
● Listening Skills and is Objective