Quality Assurance Specialist
Job Overview
QA Specialist - Telesales (Metro Manila)
About the job QA Specialist - Telesales (Metro Manila)
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
• Assess and rate inbound and outbound "sales" calls according to company quality standards.
• Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
• Provide concise feedback with advisable reply and valuable action plan.
• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
• Bachelor's Degree holder.
• A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
• Owns a deep understanding on Sales Metrics, Model and Structures.
• At least a year of experience in auditing sales calls and coaching agents.
• With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.