Academic Operations Associate

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Team
The Academic Operations Team supports the execution of academic operations with a focus on faculty support, data accuracy, and process adherence. The team handles the operational “ground game” that keeps faculty, programs, and systems running smoothly.

This team works cross-functionally to ensure academic systems are reliable, faculty are supported, and processes are consistently executed.

About the Role
We are seeking an Academic Operations Associate to support the execution of academic operations with a focus on faculty support, data accuracy, and process adherence.

This role handles the operational “ground game” that keeps faculty, programs, and systems running smoothly.

This is a high-volume, detail-driven execution role with clear growth into senior operations work.

You’re excited about this opportunity because you will…

Data Integrity & Tracking

• Maintain accurate records related to:

  • Faculty onboarding status and training completion

  • Course and section assignments

  • Documented scheduling adjustments or cancellations

• Monitor data systems with high attention to detail to ensure accuracy and completeness

• Flag discrepancies and proactively correct errors before they impact scheduling, payroll, or faculty experience

Process & Workflow Execution

• Execute defined academic operations workflows consistently and on time

• Track incoming requests such as program changes, faculty updates, or platform needs

• Ensure requests are logged, monitored, and resolved according to SLAs

• Support audits, accreditation needs, or internal reviews by preparing clean documentation

Platform & Program Support

• Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty

• Coordinate projects related to aligning curricula and programs across both the New York online model and Sacramento campuses

• Assist with course setup, new faculty training, faculty assignments, and term rollovers

• Validate that program configurations match approved academic plans

• Test and confirm changes before terms launch

Faculty Support & Issue Resolution

• Serve as first-line support for faculty operational questions and issues

• Triage and resolve common faculty requests related to onboarding, access, scheduling, and platform usage

• Escalate complex or sensitive issues to the Academic Operations Manager with clear documentation

• Communicate deadlines, expectations, and updates to faculty consistently

Continuous Improvement Support

• Work cross functionally with internal teams to identify gaps, scope projects, and deliver impactful solutions

• Identify recurring issues or inefficiencies and surface them to the Manager

• Help document processes and update playbooks

• Support implementation of special projects with new tools, systems, or workflows

We’re excited about you because…

• You have 2–4 years experience in operations, program management, or academic administration.

• You have strong attention to detail and are comfortable working with structured data.

• You can manage multiple concurrent tasks without dropping details.

• You communicate clearly in writing and exercise strong professional judgment.

• You are willing to follow processes while also flagging when they break.

• You build strong relationships across teams and work collaboratively towards effective solutions.

• You proactively anticipate team needs and inefficiencies and find improvements.

Required:

• 2–4 years experience in operations, program management, or academic administration

• Bachelors degree

• Strong attention to detail and comfort working with structured data

• Ability to manage multiple concurrent tasks without dropping details

• Clear written communication and professional judgment

• Willingness to follow processes while also flagging when they break

• Ability to build strong relationships across teams and work collaboratively towards effective solutions

• Proactively anticipate team needs and inefficiencies; find improvements

Nice to have:

• Experience working with an LMS such as Campuswire

• Experience supporting cross-campus or multi-program academic operations

• Exposure to accreditation processes or academic compliance documentation

What you’ll get:

• A compensation package that includes a base salary ($60,000 - $75,000) + equity grant

• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical, dental, and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible Time Away + paid holidays

• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)

• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Tribeca, NY

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.