Customer Service Representative

Capital Partners is in search of a dedicated and enthusiastic Customer Service Representative to join our customer support team. In this role, you will be the voice of our company, responsible for delivering exceptional service to our clients and addressing their inquiries with professionalism and courtesy. The ideal candidate should have strong communication skills, a problem-solving mindset, and a passion for helping others. You will assist customers with order processes, resolve issues, and provide product information. If you are motivated by providing high-quality service and enjoy working in a team-oriented environment, we encourage you to apply!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and effective manner.
• Provide accurate information regarding products and services to clients.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address and resolve customer concerns.
• Identify opportunities for process improvements to enhance customer experience.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• High school diploma or equivalent required; Bachelor’s degree is a plus.
• Previous experience in a customer service role is preferred.
• Strong interpersonal and communication skills.
• Proficient in computer applications and experience with CRM software.
• Problem-solving abilities and a customer-oriented mindset.
• Ability to work collaboratively in a team environment.
• Flexibility to work in shifts, including evenings and weekends, as needed.