Job Overview
- Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
- Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365.
- Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 ecosystem.
- Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Dynamics 365 modules, from pilot projects to major rollouts.
- Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
- HR and Finance Module Pilots: Oversee pilot implementations for HR and Finance modules, ensuring customization to meet client-specific requirements.
- Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 implementation approach.
- Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 functionalities.
- Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.
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