Senior Program Manager / Account Manager

As a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery.

Specific responsibilities for the Program Manager / Account Manager position include:

• Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
• Lead cross-functional delivery teams to deliver impactful business outcomes.
• Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
• Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Build and maintain strong, long-lasting customer relationships.
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
• Advocates for digital accessibility and inclusive design practices in all projects and client interactions.