Technical Support Agent (T2)

Job Overview:

In this role you get to: 

• Investigate and solve challenging and time-sensitive production issues, often in support of our enterprise and mid-market clients  

• Manage an evolving queue of support tickets, working them in accordance with our established Service Level Agreements  

• Research, troubleshoot and develop solutions in web-based and mobile web SaaS applications, encompassing technologies like: Microsoft technologies, HTML, JS libraries, and MS SQL Server and Mungo DB databases, SAML 

• Configure and customize our applications to meet unique customer requirements  

• Interact and collaborate with our end user support, client success, integration specialists, and product development teams  

We’re looking for people who have:  

• 3+ years’ experience in a support role (technical, customer, developer) 

• Experience with Zendesk, Jira, Confluence is required (other ticketing platforms are a plus) 

• Demonstrated experience working with Relational Databases, SQL and writing database queries  

• Experience understanding and working with APIs and Web services (AWS, REST). Familiarity with Postman preferred 

• HTML with CSS understanding 

• A functional understanding of SSO implementation and integration 

• Eagerness to learn new and unfamiliar technologies  

• Outstanding troubleshooting skills and the ability to problem solve and think critically  

• Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences, including non-technical team members and clients  

• Ability to prioritize work and be self-directed in a dynamic and challenging work environment  

• Strong work ethic and desire to meet client and internal driven deadlines  

• ET/CT time zone preferred 

The benefits of working at Harver :

As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. Harverians enjoy:  

• A competitive base salary

• Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members   

• Retirement savings programs  

• Generous bonus and referral rewards  

• Flexible schedules to improve work/life integration  

• Quarterly wellness days off and summer Fridays! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.