Solutions Consultant - Spanish Speaking
FullTimeJob Overview
As a Solutions Consultant, you will play a crucial role in helping our customers unlock the full potential of Trengo’s AI-powered platform. By providing expert guidance, you will ensure seamless integration with their existing tools and maximize the value they gain from our solutions.
In this role, you will be part of the Customer Experience department and will also collaborate closely with the Sales and Onboarding teams to scope, design, and execute projects that require technical expertise and a deep understanding of business needs. Your work will directly contribute to customer acquisition, retention, and expansion by enabling customers to effectively leverage AI-driven automation and integrations in a scalable way.
About Trengo
We believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.
What your role looks like:
Lead technical scoping sessions with customers to understand their requirements and propose scalable solutions.
Translate business pains into Trengo features, use cases, and value-added solutions.
Guide customers through the implementation of complex workflows, integrations, and automation within Trengo.
Act as the go-to technical expert, supporting both customers and internal teams.
Work closely with our Technical Support to execute solutions or resolve technical issues efficiently.
Develop best practices and scalable workflows to enhance the overall customer experience.
What you can bring to the table
2+ years of experience in a technical role (e.g., Solutions Engineering, Pre-Sales, Technical Consulting).
1+ years of experience in a customer facing role within a SaaS environment.
2+ years of experience with APIs, Webhooks, and third-party integrations.
Experience with AI-powered solutions and the ability to translate them into practical customer use cases.
Strong problem-solving skills with the ability to translate technical concepts into business value.
Strong project management skills, with the ability to collaborate with multiple stakeholders.
Highly collaborative attitude, with a hands-on mindset and ownership mentality.
Fluent in English and Spanish (additional languages are a plus).
Nice-to-Have Qualifications
• Experience with scripting and coding.
• Experience with helpdesk, ticketing, or messaging platforms.
• Prior experience working with customer engagement AI solutions.
What we offer
This is what we carefully prepared for you:
🚀 Career growth with clear departmental tracks and support from your manager.
🌍 Hybrid working + 2 months per year to work abroad.
🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).
📚 Learning budget + 2 extra days off to attend courses or conferences.
🌴 28 vacation days to rest, recharge, and travel
🚆 Travel reimbursement to our Utrecht HQ.
📶 Monthly internet & phone allowance to stay connected.
🗣️ Dutch courses for our international colleagues.
🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
Our culture & values
At Trengo, our culture is shaped by four core values:
Dynamic – We experiment boldly and adapt quickly.
Future-proof – We embrace AI and new technologies to amplify impact.
Ownership – We win together and hold ourselves accountable.
Open – We treat everyone with respect and transparency.
You’ll feel this in everything we do! From the way we collaborate, to the way we celebrate wins together.
Your next challenge starts here.
Join us in building the future of customer engagement — we’d love to have you on the team.
👉 Apply today and let’s grow together!
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