Head Store (Jakarta and Bandung area)

Key Responsibilities:

1. Sales & Customer Experience

• Drive daily and monthly sales performance (trade-in and used phone sales).

• Deliver excellent customer experience through professional service and consultation.

• Educate customers about trade-in options and phone conditions.

2. Team Leadership & Daily Management

• Supervise and guide daily activities of store team members.

• Schedule shifts, manage attendance, and motivate the team to achieve targets.

• Ensure frontline staff are aligned with company values and sales process.

3. Store Operations & Visual Standards

• Maintain proper store cleanliness, phone display, and merchandise layout.

• Ensure operational SOPs are followed, including POS, trade-in flow, and testing procedures.

• Troubleshoot and resolve in-store operational issues.

4. Inventory Management

• Monitor stock levels, request restocks when needed, and ensure device quality checks.

• Manage incoming and outgoing inventory in coordination with Area Supervisor and central team.

5. Reporting & Coordination

• Submit daily sales and trade-in reports.

• Share customer feedback and store issues to the Area Supervisor.

• Participate in weekly team calls or meetings.

6. Local Campaign Execution

• Support national campaigns by executing store-level promotions and product highlights.

• Identify local opportunities for boosting store visibility and foot traffic.