Senior UX Researcher

What You’ll Do

• Own end-to-end research for priority journeys: Prioritize what to study when, and plan and execute research (interviews, usability tests, concept and prototype validation, journey mapping) to uncover friction points, unmet needs, and opportunities across core buyer and seller flows.

• Improve decision quality during discovery: Partner with PMs and Designers early to validate problem statements, test hypotheses, and clarify what success should look like before engineering investment.

• Translate user insight into product direction: Synthesize findings into sharp, actionable recommendations that shape prioritization, scope, and design decisions. Communicate trade-offs and implications so teams can act with confidence.

• Make usability testing a consistent quality gate: Establish lightweight but repeatable testing on critical flows (search, listing, posting, lead, chat) across mobile app and web, so teams catch issues early and raise experience quality.

• Build reusable insight assets that scale: Create journey maps, pain-point libraries, and insight summaries that teams can repeatedly reference, reducing re-learning and increasing consistency in decision-making.

• Connect qualitative insight with behavioral data: Work with Product Analytics to triangulate what users say with what users do, so teams can make clearer go/no-go and iteration decisions post-test and post-launch.

• Raise research rigor and trust: Ensure participant quality, unbiased moderation, and clear documentation so stakeholders trust insights and can act on them.