Sales Operations Associate

Role Overview

As a Sales Operations Specialist, you are a commercial driver responsible for the end-to-end sales liquidation process. Moving beyond a traditional "support" mindset, you will act as a proactive Tele-sales operator, converting inquiries into closed deals, upselling based on inventory knowledge, and ensuring a seamless delivery experience for our customers. This role requires high ownership, negotiation skills, and the ability to coordinate effectively between remote operations and our physical shop teams.

Key Responsibilities

• Sales Conversion & Upselling: Proactively manage customer inquiries via chat to close deals and recommend additional products or alternatives based on deep inventory knowledge.

• Logistics & Delivery Coordination: Manage and track customer delivery schedules by coordinating with third-party logistics (3PL) providers and the physical shop team to ensure timely fulfillment.

• Offline Shop Collaboration: Act as the bridge between remote sales and the physical store to verify stock availability and ensure the customer’s expectations are met upon delivery or pickup.

• Autonomous Problem Solving: You are empowered and required to make small-scale commercial judgment calls to resolve customer issues or save a deal on the spot rather than defaulting to escalation.

• Judgment Logging: Maintain a daily log of unique cases and the specific decisions you made. These logs are reviewed during weekly "All-Hands" sessions to refine business logic and team training.

• Customer Experience (CX) Drive: Consistently request customer reviews after every successful deal to help the team maintain a target rating of >4.9 stars.

• Administrative Excellence: Handle all supporting administrative tasks, sales reporting, and documentation required for daily operations.