IT Associate Specialist

Responsibilities:

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Take responsibility for projects and operational solutions within the larger business initiative

• Manage Help Desk tickets, distribute ticket load evenly daily to the team, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.

• Handle business-critical IT tasks and systems administration

• Research and evaluate emerging technologies, hardware, and software

• Track and maintain hardware and software inventory. 

• Management of IT staff including IT staff training, IT staff load prioritization, IT staff load distribution, coaching, counseling, disciplining, recruiting and selecting.

• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions

• Ensure technology components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions

• Analyze processes, technologies, and vendors continually to find areas for improvement

• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs

• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed

• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures

• Completes projects by coordinating resources and timetables.

• Contributes to team efforts by accomplishing related results as needed

• Conducting regular system audits

Skills & Competencies:

• Excellent knowledge, migration, implementation & troubleshooting of SaaS (i.e. Jira Help Desk System, Google Workspace),  Servers & Systems (i.e. Active directory, Email Servers, SMTP Servers, DNS, Domain Registrar, DHCP), Virtualization, Cloud (i.e. GCP), Data Center, Office Builds, Operating Systems (i.e. macOS, Windows), End-user-devices, Mobile Devices.

• Basic troubleshooting, administration & design of Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans.

• Familiar with Physical Security (i.e. Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR) and Endpoint Security (i.e. EDR, Anti-virus).

• Proven knowledge of AV/VC (Audio Video/Video Conferencing) technologies (i.e. Chromebox, Nearity, Anker, Jabra, Display TVs, Projector, Projector Screens, Digital Signage) and meeting room, town hall event setups.

• Good working knowledge of project management, P.O.C., project trackers, project timelines and resource allocation.

• Wide networking & contacts to be able to find and maintain good working relationships with IT vendors.

• Proven soft skills ability to lead people, discuss and collaborate with other leaders, speak and train employees.

• Basic knowledge of scripting languages or programming languages or RPA (i.e. automation of CorpIT tasks)