IT Associate Specialist

About The Role:

We are looking for a Singapore-based  IT Specialist who will collaborate with staff to ensure the seamless operation of our technology infrastructure. As the first point of contact for IT support, your mission is to enable our staff by providing exceptional technical assistance, empowering our teams to work efficiently and innovate at their peak potential.

Responsibilities: (What You’ll Do)

• Serve as the first point of contact for all IT support requests, managing the entire lifecycle of incidents and service requests from logging in JIRA to resolution. 

• Manage employee lifecycle IT processes, including the onboarding of new hires and offboarding of departing employees. 

• Provide hands-on support for both Apple and Microsoft hardware and software issues, assisting with new installations and training employees on their use. 

• Conduct monthly onsite visits to the remote Singapore branch office to provide proactive IT support and ensure operational readiness

• Deliver comprehensive IT, audio-visual (AV), and video conferencing (VC) setup and support for company meetings and events, sometimes after office hours. 

• Perform basic administration and troubleshooting of network infrastructure, including Fortinet/Trend Micro firewalls, Cisco/HP switches (VLANs), and Aruba/Ruckus wireless devices. 

• Maintain and audit physical security systems (e.g., Biometric/Face Recognition access, CCTVs) and endpoint security solutions (e.g., EDR, Antivirus). 

• Monitor the performance of managed servers and systems, escalating critical issues to senior team members as needed. 

• Maintain meticulous documentation for all IT processes and systems to ensure high-quality, consistent support. 

• Manage the company's IT asset lifecycle, maintaining accurate records and implementing best practices for inventory and vendor management.

• Contribute to technical projects, including the rollout of new applications and solutions, by designing and executing project plans to improve systems and operations. 

• Regularly assess our IT infrastructure to ensure it meets evolving business demands and assist in the development of related IT policies and procedures

• Identify opportunities for process improvement and participate in automating manual CorpIT workflows using n8n

• Leverage AI tools (e.g., Gemini, ChatGPT, Claude, n8n, LiteLLM, openClaw, etc.) to optimize daily IT tasks, from scripting and proactive troubleshooting to identifying potential user support issues, while continuously evaluating and driving the adoption of emerging AI technologies to deliver innovative IT solutions

• Drive end-to-end automation by identifying, documenting, and mapping repetitive manual processes to build, test, deploy, and maintain low-code/RPA workflows and internal tools; additionally, maintain an automation inventory and serve as the point of contact to support other business departments with their n8n automation queries