IT Specialist (Philippines)

Location: Philippines (100% Remote)

Employment Type: Full-time Independent Contractor (exclusive commitment)

Compensation: $1,500 USD per month (commensurate with experience and skills)

About the Job

Be the go-to person our team and clients rely on when technology needs to just work. As an IT Specialist, you'll handle end-to-end IT support, ensure tickets are resolved swiftly and thoroughly, and take ownership of CAS device preparation and deployment. This is not a behind-the-scenes role — you'll represent the IT function in client-facing meetings, turning technical complexity into clear, actionable communication.

If you are someone who values responsiveness, clean processes, and delivering a seamless experience to both internal users and external clients — this role is built for you.

About the Role

You will manage the full lifecycle of IT support operations while ensuring device deployments are executed on time and to standard. Your responsibilities will span across:

• Helpdesk support and ticket management

• CAS device preparation and deployment

• Client engagement and communication

• IT process documentation and continuous improvement

This role requires a balance of technical execution, client-facing professionalism, and accountability in meeting measurable performance targets week over week.

What You'll Do

Helpdesk & Ticket Management

• Handle and resolve incoming IT support tickets, maintaining 100% response and completion rates on a weekly basis

• Achieve an average response time of ≤ 1 business hour and average resolution time of ≤ 8 business hours

• Ensure 100% of tickets are resolved within 24 hours where applicable

• Track, monitor, and report on weekly ticket volume and service performance metrics

CAS Device Preparation & Deployment

• Prepare, configure, and deploy CAS devices in accordance with project and client specifications

• Ensure 100% on-time deployment on a monthly basis

• Maintain accurate records of all deployments, configurations, and device inventory

• Troubleshoot and resolve device-related issues pre- and post-deployment

Client Engagement

• Represent the IT department professionally in client-facing meetings

• Communicate technical information clearly and concisely to non-technical stakeholders

• Gather client requirements and translate them into actionable IT tasks

• Maintain a positive client experience — targeting zero negative reviews from staffer surveys on a monthly basis

IT Process & Documentation

• Maintain organized, consistent, and complete documentation so any team member can follow your trail quickly

• Develop and improve SOPs, checklists, and workflows to streamline recurring IT tasks

• Identify recurring issues and recommend proactive solutions to reduce ticket volume over time

What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, or a related discipline

• Proven experience in IT support, helpdesk, or a similar role

• Strong hardware and software troubleshooting skills

• Experience with device provisioning, configuration, and deployment

• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar)

• Confident written and spoken English; client-facing presence

• Highly organized with strong documentation habits and time management skills

Nice to Have:

• Experience with network fundamentals, endpoint management, or MDM tools

• Background in IT asset management or device lifecycle operations

• Exposure to client-facing or account coordination roles

The Ideal Candidate

• You are responsive and accountable — you close tickets, not just open them

• You can explain technical issues to non-technical people without losing them

• You thrive in fast-paced environments because your processes and checklists are dialed in

• You take pride in client interactions and leave a positive impression every time

• You look for small process improvements that prevent issues before they happen

Compensation & Perks

• Monthly compensation in USD: $1,500 depending on experience and portfolio complexity.

• Permanent WFH with company-provided equipment (laptop, monitor, accessories).

• 15 days PTO annually + public holidays

• Supportive, documentation-first culture with clear review standards.

Contract Status & Exclusivity:

This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required. Candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.

How We Work

• Quality-first: Consistent documentation, thorough resolution, and clean device deployments every time

• Security: Follow proper access controls, credential management, and secure handling of client equipment and data

• Collaboration: Coordinate with internal teams and clients via structured communication channels and predictable workflows

Application Process

1. Application & Prescreening

2. Skills & Aptitude Assessment

3. Profile and Pre-interview Preparation

4. Client Interview

5. Employment Offer and Onboarding

Ready to take the next step? Your next big career move starts here!

Click below to send your application and begin your journey with CAS: