Generator Maintenance Project Manager

Amazon Project Manager Job Description

Role Overview

• The Amazon Project Manager will serve as the central point of contact for all Amazon-related generator maintenance projects, overseeing coordination, scheduling, and communication between internal teams and Amazon representatives.
• This role is responsible for managing the administrative workflow, ensuring timely completion of work orders, and maintaining accurate records of site visits, equipment details, and billing.

Key Responsibilities

• Work Order Management: Track, vet, and organize incoming Amazon work orders; ensure proper assignment to regional managers or CSRs; monitor progress and reconcile completed work.
• Scheduling & Dispatch: Coordinate technician schedules, secure necessary equipment (e.g., load banks), and proactively communicate with Amazon contacts to confirm site access and due dates.
• Data & Reporting: Maintain spreadsheets and databases linking Amazon and internal work order numbers; generate weekly status reports and update equipment records (serial numbers, asset details).
• Communication: Act as the gatekeeper for Amazon-related emails and updates, triaging and directing information to appropriate regional teams; escalate issues and clarify requirements with Amazon as needed.
• Billing & Charges: Ensure accurate entry of order charges, including uplifts for additional site work, overtime, or equipment discrepancies; coordinate corrective quotes for parts and additional services.
• Process Improvement: Identify workflow gaps, propose solutions, and help develop standardized procedures for recurring tasks, including site visits, inspections, and PM scheduling.

• Training & Onboarding: Support training of new team members or CSRs on Amazon processes and systems; collaborate with experienced staff to refine best practices.

• Compliance: Maintain technician, client and work compliance as determined by client and internal requirements. Example - Avetta Compliance. 

Required Skills & Qualifications

• Strong organizational and project management skills, with experience handling high-volume, complex workflows.
• Proficiency in spreadsheet/database management and report generation.
• Effective communication and problem-solving abilities, especially in cross-team and client-facing contexts.
• Ability to adapt to evolving processes and troubleshoot system inconsistencies.
• Familiarity with generator maintenance, site logistics, and related technical documentation is preferred.

Additional Notes

• The Project Manager may be responsible for securing and managing load banks, including evaluating purchase vs. rental options.
• The role will require proactive engagement with Amazon and site-level contacts to clarify scheduling, asset information, and work order nesting.
• The position is expected to evolve as internal processes and Amazon requirements are refined; initial focus will be on establishing clear workflows and supporting the team through the learning curve.