Software Developer

Position Summary:

Responsible for providing comprehensive support, issue diagnosis and development for our internally developed ASP.NET web application. To be proactive and maintain expertise in the full .NET stack, including .NET MAUI, JavaScript, C#, and SQL Server. The ideal candidate will work remotely but must be willing to travel occasionally to our offices in Texas, Alabama, Florida, and Puerto Rico to provide hands-on support and training.

Essential Functions:

Application Support  - 44% of time spent

• Diagnose, troubleshoot, and resolve issues within the ASP.NET web application. 

• Collaborate with development teams to identify and resolve software bugs and performance issues. 

• Provide second-level support for escalated user queries. 

• Test system changes prior to production release. 

Measured by:

• Accuracy 

• Timeliness 

• Compliance 

• Knowledge 

• Confidentiality 

• Prioritizing 

• Organization  

Documentation - 16% of time spent

•  Develop and maintain user manuals, FAQs, and training materials. 
• Act as a point of contact for user feedback and improvement suggestions. 

Measured by:

• Accuracy 

• Timeliness 

• Knowledge  

• Confidentiality 

• Prioritizing 

• Organization 

Technical Expertise - 40% of time spent

• Utilize strong knowledge of .NET MAUI, ASP.NET, JavaScript, C#, and SQL Server to support and enhance application functionality. 

• Write and execute SQL queries to analyze data and resolve user issues. 

• Research and stay current on the latest software development technologies including mobile app development.  

Measured by:

• Accuracy 

• Timeliness 

• Knowledge  

• Confidentiality 

• Prioritizing 

• Organization 

 Decision Making: Ability to work independently and manage multiple priorities effectively. 

 Interaction: IT department, Internal/Seasonal Employees, Customers and Vendors   

Problem Solving: Strong analytical and problem-solving abilities.

Experience: 

Experience with remote support tools and techniques,

Familiarity with software development lifecycle (SDLC) processes, prior experience providing training or user education, and 3+ years of experience in application support or a similar role. 

Special Skills and/or Abilities: Proficiency in .NET MAUI, C#, JavaScript, Microsoft SQL Server, and the ASP.NET framework. 

Important Qualities and Characteristics: Excellent communication and interpersonal skills for user support. 

Education/Training:

College Degree

Certifications