IT Support Technician

We are seeking a highly skilled  IT Support Technician to provide technical assistance and support for hardware, software, and network related issues across the organization. The ideal candidate will be responsible for troubleshooting IT problems, maintaining systems, and ensuring smooth day to day operations for end users. This role requires expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.

What you will do...

• Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment to ensure optimal performance.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
• Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
• Assist with user account management, including password resets, access requests, and system configurations.
• Respond to IT service requests and incidents in a timely manner, ensuring minimal disruption to operations.
• Perform system updates, patches, and software installations to maintain security and efficiency.
• Assist in IT asset inventory management, tracking and documenting IT equipment and licenses.
• Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
• Collaborate with the IT team on projects, upgrades, and implementation of new technologies, particularly Azure-based solutions.
• Implement Azure security best practices, including role-based access control (RBAC), identity protection, and endpoint security.
• Provide user training and guidance on IT best practices, cloud-based collaboration tools, and security protocols.