Product Coordinator

A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.

       Job Duties.

• Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products 
• Partner effectively to provide quality support, while always upholding company values 
•  Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution 
•  Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services 
•  Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism