SAP Analyst Service Desk (AMS)

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC

Position: SAP Analyst Service Desk (AMS)
Location: KL Sentral, Malaysia
Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Key Responsibilities:

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.

• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.

• You will oversee the management of incidents and the service request process.

• You are expected to proactively contribute to the continuous improvement of our support processes.

• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.

• You will also support the preparation of monthly utilization reports for Service Managers.