Service Delivery Executive

Role Overview

CBTS is seeking a dynamic and strategic Services Delivery Executive (SDE) to elevate our Application Development (App Dev) practice from tactical staff augmentation to outcome-driven solution delivery. This role is critical to embedding technical leadership earlier in the sales cycle, co-creating solution roadmaps with clients, and driving high-margin, multi-tower engagements. The SDE will serve as a bridge between pre-sales, delivery, and client stakeholders—ensuring readiness, alignment, and execution excellence across offshore and hybrid delivery models.

Key Responsibilities

• Strategic Engagement & Road mapping
• • Co-develop solution roadmaps with pre-sales engineers and client stakeholders
  • Influence architecture decisions and delivery models before staffing begins
  • Position CBTS as a strategic partner in App Dev conversations
  • Analyze current staff augmentation engagements to understand resource roles, deliverables, and business impact.
  • Develop customized transformation strategies for each account in collaboration with Sales and Delivery teams.
  • Identify opportunities to introduce offshore CoE, PS, or SoW-based models to improve margins and reduce risk while accelerating delivery outcomes for our customers.

• Delivery Model Design & Execution
• • Define offshore, nearshore, and hybrid delivery constructs tailored to client needs
  • Align delivery architecture and staffing plans to outcome-based KPIs
  • Work closely with Sales to position diversified delivery models during client engagements.
  • Co-create proposals and pitch strategies that highlight CBTS’s full-service capabilities.
  • Ensure delivery readiness and seamless handoff from sales to execution teams
• Performance & Growth Enablement
• • Drive conversion of App Dev pursuits into signed deals through strategic influence
  • Optimize delivery models to improve margins and reduce operational overhead
  • Collaborate with sales and solution teams to anchor App Dev in multi-tower deals
• Client Success & Retention
• • Serve as a trusted advisor to clients throughout the delivery lifecycle
  • Monitor satisfaction metrics and proactively address delivery risks
  • Foster long-term relationships that lead to repeat business and expanded scope
  • Establish delivery governance standards and ensure consistent execution across SDE-led engagements.

Success Metrics

• Conversion rate of App Dev pursuits to signed deals
• Margin improvement through optimized delivery constructs
• Client satisfaction and retention scores
• Contribution to multi-tower deals anchored in App Dev

Ideal Candidate Profile

• Proven experience in services delivery leadership within enterprise App Dev environments
• Deep understanding of modern application architectures (e.g., microservices, cloud-native, containerization)
• Fluency in offshore and hybrid delivery models, including global team coordination
• Strong consultative skills and ability to influence upstream decisions
• Familiarity with enterprise web development technologies (Python, Java, JavaScript)
• Comfortable navigating ambiguity and driving strategic change

#LI-Remote #LI-Hybrid #LI-MJ1

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.