Delivery Manager - PMO

Position Summary

The PMO Delivery Manager plays a pivotal role in driving the success of client-facing IT consulting engagements by leading a team within the Program Management Office (PMO). This role is responsible for establishing and scaling project governance, delivery frameworks, and performance metrics to ensure consistent, high-quality execution of technology solutions. The PMO Lead partners with Senior Leadership and delivery teams to optimize resource allocation, mitigate risks, and ensure client satisfaction across a diverse portfolio of IT transformation initiatives.

Key Responsibilities

PMO Strategy & Leadership

• Develop and implement a PMO strategy aligned with IT consulting delivery models and client expectations.
• Lead a team of project and program managers delivering enterprise IT solutions (e.g., cloud migration, ERP implementations, cybersecurity, digital transformation).
• Define and enforce PMO governance, delivery standards, and scalable methodologies (Agile, Waterfall, Hybrid).

Portfolio & Program Oversight

• Manage a portfolio of complex, multi-phase IT consulting projects across industries such as healthcare, finance, manufacturing, and government.
• Monitor project health, including scope, schedule, budget, quality, and client satisfaction.

• Experience and understanding of the operational tools for project budget management.

• • Forecasted Hours and the associated routine compliance to proactively manage projects and mitigate impacts as able.

• Ability to lead the portfolio management and own the revenue and billing forecast. 

• • Routine compliance and review for unbilled milestones, aging backlog, cycle time, etc.

• Provide executive dashboards and insights to leadership on delivery performance and strategic risks.

Process & Delivery Excellence

• Standardize project delivery processes and tools (e.g., Jira, Smartsheet, MS Project, ServiceNow).
• Drive continuous improvement initiatives to enhance delivery efficiency and reduce time-to-value.

• Financial acumen regarding the P&L from revenue, gross profit, and gross margin. 

• • Understanding of cause and effect of the various metrics that impact the P&L and ability to be agile proactively(as-sold vs as-delivered).

• Ensure compliance with client SLAs, regulatory requirements, and internal quality standards.

Stakeholder & Client Engagement

• Collaborate with Sales, Solution Architects, Delivery, and Support teams to ensure seamless project initiation and execution.
• Act as a senior escalation point for delivery issues and client concerns.
• Build trusted relationships with client executives and internal stakeholders.

Talent Development & Leadership

• Recruit, mentor, and develop a high-performing PMO team with deep IT consulting expertise.
• Promote a culture of accountability, innovation, and client-centricity.
• Facilitate knowledge sharing and professional development across the PMO.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; Master’s degree or MBA preferred.
• 10+ years of experience in IT project/program management, with 5+ years in a PMO leadership role within a consulting or professional services environment.
• Proven success in leading enterprise IT projects and building PMO capabilities.
• Strong understanding of IT delivery models, systems integration, and client engagement.
• PMP, PgMP, SAFe, or Agile certifications strongly preferred.
• Proficiency in project management tools (e.g., Jira, Confluence, MS Project, Smartsheet).
• Excellent leadership, communication, and stakeholder management skills.

Key Competencies

• Strategic Program Leadership
• IT Delivery Expertise
• Client Relationship Management
• Risk & Compliance Awareness
• Financial & Resource Planning
• Change Management
• Team Building & Coaching

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