NOC Monitoring & Surveillance - Technician I

Alarm surveillance and response to Network Element events, including:

Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)

SS7

AIN

NG911

Central Office/Customer Transport events

Access network (DSLAMs, GPON OLTs)

Video network

Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings

Tracking and monitoring maintenance performance and the impact on other processes

Monitor and respond to CBT Security alarms using the Pegasys Security support system

Monitor and respond to fire alarm system and building maintenance alarms

Monitor ticket status and update log‐sheets daily

Monitoring and following up on closed work items

Respond to Network System outages and Emergency service conditions by following established procedures/protocols

Effectively multi‐tasks to achieve specific measurable goals toward productivity and quality

May be required to assist with the primary duties of other NOC profile

May be required to cross train others

Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed

Essential Functions:

Demonstrated experience in at least one of the following areas:

Voice or data switching equipment

TDM or WDM transport equipment

GPON or VDSL access equipment

Demonstrated experience understanding CBT support, element management and network monitoring systems

Demonstrated experience using PCs

Demonstrated experience understanding element management or network monitoring systems preferred

Demonstrated experience in a call center or operations center environment

Education:

Four years of High School or equivalent

Certifications, Accreditations, Licenses:

CCNA or equivalent

Relevant Work Experience:

No experience to 1 year in related field

Special Knowledge, Skills and Abilities:

Problem solving and analytical

Strong written and verbal communication skills – ability to communicate effectively through concise writing and oral clarity

Strong sense of accountability and responsibility

Planning/Organizing - prioritizes and plans work activities; uses time efficiently; organizes