Key Account Manager - East Africa
Job Overview
Our Vision
We believe in a world where everyone, regardless of their country’s wealth or frontiers, enjoys access to medicines and healthcare when they need it.
Our Mission
We work tirelessly to remove access barriers faced by patients and caregivers across Low and Middle-Income Countries (LMICs) when seeking quality medicines and quality healthcare.
Who We Are: Accelerating access to medicines for all
Imagine a world where critical medicines are within reach, affordable, and synonymous with quality, no matter where you are. That is the world we're building with our unique, demand-aggregation model that unites healthcare providers across LMICs. At the heart of our identity is a single, resolute commitment: to build a future where geography and income never stand between any individual and life-saving medicines. Our platform isn't merely a space for transactions, we unlock affordable access to medicines by aggregating demand across healthcare providers. We also help manufacturers build a sustainable and reliable global access strategy.
Our business focuses on low- and middle-income countries and strengthens the purchasing power of these markets to ensure the supply of cost-effective, high-quality medicines.
We partner exclusively with authorized, high-quality pharmaceutical companies and certified caregivers to accelerate sustainable access to medicines.
About the Position:
The Key Account Manager – East Africa will own and grow strategic key accounts across Axmed’s two-sided B2B platform, while also leading the identification, engagement, and onboarding of new clients across the region. This role is responsible for driving platform adoption, commercial performance, and long-term value creation by actively developing relationships that participate on both sides of the marketplace.
This is a role in a technology company: success depends not only on strong pharmaceutical commercial engagement, but also on being highly comfortable with digital tools and data and adapting quickly to new workflows. The role thus combines deep pharmaceutical commercial engagement with technology-driven platform enablement. The Key Account Manager acts as a trusted partner to both existing and prospective clients, confidently engaging new accounts, demonstrating platform value, and guiding them through onboarding and early usage. Once onboarded, they ensure clients are actively transacting and realising measurable value.
This is a highly hands-on role requiring strong relationship management, commercial judgment, and the ability to operate independently. Success depends on balancing new account acquisition with the growth and retention of existing key accounts, while coordinating closely with internal teams to deliver a consistent client experience.
Key Responsibilities:
Key Account Ownership & Relationship Management
Own and manage a portfolio of strategic key accounts across East Africa.
Build and maintain strong, trusted relationships with senior client stakeholders.
Manage and grow accounts participating across the full transaction lifecycle.
Ensure key accounts derive measurable value from the platform.
Account Growth & Commercial Performance
Drive revenue growth through increased transaction volume, SKU spread, and repeat usage.
Identify and unlock new commercial opportunities within existing key accounts.
Drive purchase orders, signed agreements, and active collaborations.
Monitor account health and proactively address risks or drop-off in engagement.
New Account Development
Map, engage, and onboard new key accounts onto the platform.
Lead tailored platform demos and onboarding sessions.
Convert prospects into active, transacting accounts.
Platform Enablement & Support
Act as the primary point of contact for platform-related questions and troubleshooting.
Support onboarding, training, and ongoing usage across key accounts.
Clearly communicate platform workflows, features, and value propositions.
Enable clients to operate independently on the platform.
Business Reviews & Insights
Run regular business review meetings with key accounts.
Capture commercial and platform insights and share structured feedback internally.
Partner with the Tech team to inform platform enhancements.
Cross-Functional Collaboration
Work closely with logistics, operations, commercial, and technology teams.
Coordinate internally to resolve issues and improve the account experience.
Represent market and account needs within the business.
Requirements:
Pharmaceutical commercial or sales background
Experience managing complex, high-value key accounts
Strong exposure to East African pharmaceutical markets
Ability to independently manage senior client relationships
Comfort acting as the commercial owner of a B2B technology platform
Experience running client demos and onboarding users
Familiarity with SaaS platforms, ERP systems, and Excel
Strong communication, negotiation, and relationship-building skills
High integrity and strong internal collaboration mindset
Willingness and ability to travel across the region
What is in it for you?
At Axmed, we believe in creating a supportive and rewarding environment where our team can thrive. Here’s what we offer:
Unlimited PTO: Take the time you need to recharge and maintain work-life balance.
Monthly wellness allowance: Prioritize your health and well-being with extra support.
Paid parental leave: Time off to bond with your new family member without any added stress.
Flexible working hours: Enjoy the freedom to structure your workday in a way that suits your lifestyle.
Annual off-site retreats: Connect with the team and build lasting relationships during our company retreats.
Fully remote work: Work from anywhere in the world and join our distributed team.
The opportunity to make a difference: Be part of a mission-driven company working to improve healthcare equity.
Competitive salaries: We offer a compensation package that reflects your skills and experience.
Plenty of room for growth: We believe in nurturing talent and offering opportunities for professional development and advancement.