Developer Support Programmer

CD PROJEKT RED is looking for a Developer Support Programmer to join our team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes. A positive DSP minimizes friction—such as slow feedback loops or high cognitive load—enabling developers to work efficiently, stay in a flow state, and feel productive.

Responsibilities

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools.
• Resolve common issues independently while escalating complex issues to the appropriate teams.
• Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.