IT Technician

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.