Senior Product Manager

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Celigo is seeking a Senior Product Manager to join our eCommerce product team. In this role, you will own a critical segment of our eCommerce strategy, working alongside a team of specialized PMs to drive the roadmap and execution for our industry-leading integration applications

You will be accountable for making our platform the backbone of modern omnichannel retail operations, connecting leading DTC and B2B eCommerce platforms (e.g., Shopify, Amazon, Adobe Commerce/Magento, and BigCommerce) with top-tier ERP systems, specifically NetSuite and Microsoft Dynamics 365.

This role demands strong systems thinking and a deep understanding of the integration lifecycle. You will balance the needs of the "Builder" persona (extensible architecture) and the "Business User" (frictionless experience), leading your team through Problem Discovery, Solution Design, and Product Delivery to ship valuable, feasible capabilities.

What would you do if hired?

Product Strategy and Vision

• Drive Integration & Connector Strategy: Drive the end-to-end strategy for both integration apps and core connectors, ensuring consistent data models and reliable sync patterns across the commerce ecosystem.
• Define API-First Architecture: Lead a modular, API-first approach to enable extensible and configurable integration workflows across various platforms.
• Market Alignment: Own the product roadmap for your domain, maintaining our leadership in the NetSuite market while identifying opportunities to grow our footprint in Microsoft D365.

Product Development and Execution

• Connector & API Management: Manage the technical lifecycle of connectors, including roadmap ownership for API version upgrades and managing technical debt to ensure performance.
• Technical Specification: Translate customer requirements and third-party API specifications into clear feature requirements and user stories.
• Orchestrate Product Triads: Collaborate with engineering and design through product triads to scope, prioritize, and deliver high-impact features.

Cross-Functional Collaboration and Influence

• Go-to-Market Alignment: Partner with Customer Success and Sales to support solution engineering, onboarding, and customer adoption.
• Operational Excellence: Leverage tools like Jira, Confluence, and Figma to manage workflow, and use analytics platforms to track outcomes.
• Stakeholder Communication: Lead conversations with both technical and non-technical stakeholders to ensure alignment on roadmap priorities and integration capabilities.

Customer Focus

• Customer Engagement: Engage directly with customers and partners to understand integration use cases, friction points, and success metrics.
• Commerce Lifecycle Optimization: Focus on the business workflows that drive commerce—primarily Order-to-Cash (O2C), but also Inventory Availability, and Returns/Refunds.
• UX Partnership: Partner with UI/UX teams to deliver intuitive integration configuration experiences that simplify complex mappings for the end-user.

What Success Looks Like

• Reliability: Customers reliably sync orders, inventory, and tracking information end-to-end without manual intervention or orphaned runs.
• Connector Health: Core connectors (e.g., NetSuite, D365) remain up-to-date with the latest vendor APIs, with a defined strategy for managing deprecations.
• Growth: Successful launch and adoption of new features that result in measurable revenue growth and customer acquisition across both NetSuite and Microsoft markets.
• Usability: Builders and merchants confidently install, configure, and troubleshoot integrations, utilizing intuitive error handling and logging.
• Adoption: Adoption of new features scales across our install base, with repeatable success patterns for both managed and unmanaged integrations.

Skills and Qualifications

Experience

• 6+ years of product management experience in SaaS, eCommerce platforms, marketplaces, or integration-focused environments.
• ERP & Systems Thinking: Proven success building or managing integrations involving at least one major ERP (e.g., NetSuite or Microsoft Dynamics 365), with the ability to quickly master new endpoint architectures.
• Workflow Knowledge: Strong knowledge of critical commerce flows including Order-to-Cash (O2C), Inventory Sync, Shipment Tracking, and Returns.

Technical Competencies

• Integration Standards & Logic: Strong technical foundation in REST, GraphQL, and modern integration patterns (e.g., webhooks, token-based auth, rate-limiting, and retry logic).
• Data & Analytics: Proficiency with tools such as Pendo, LogRocket, or Snowflake to drive data-informed decisions.
• Delivery Models: Understanding of managed (out-of-the-box) vs. unmanaged (custom) integration delivery models.

Bonus Points

• Ecosystem Depth: Experience working within a dedicated NetSuite or Microsoft ERP environment or holding relevant certifications.
• iPaaS Experience: Prior experience with Celigo or other iPaaS platforms.
• Low-Code/No-Code: Exposure to low-code/no-code design tools or frameworks.
• Domain Expertise: Deep understanding of financial, inventory, or fulfillment systems.

Celigo is proud to be

• A 2025 Gartner Customers’ Choice for iPaaS. The ONLY vendor to receive this award.
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. 
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Here you’ll experience

• A flexible, hybrid work culture that values autonomy, collaboration, and trust
• A fast-paced, high-growth environment where innovation and ownership are encouraged at every level
• Continuous learning and upskilling opportunities through internal training, mentorship, and global collaboration
• Exceptional teammates who bring passion, purpose, and creativity to everything they do
• A supportive, inclusive workplace that celebrates diverse ideas and perspectives
• Comprehensive health insurance coverage for employees and dependents
• Generous leave benefits, including paid time off, wellness days, and parental leave
• Recognition programs and career growth opportunities designed to help you thrive
• Modern office spaces that promote connection, collaboration, and fun.

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.