Junior Training Officer

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Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

POSITION OVERVIEW

The Junior Training Officer provides administrative and coordination support to the Training & Development team. This entry-level role helps prepare training materials, organize sessions, assist with onboarding activities, and update learning content in the LMS. The position is well-suited for someone early in their career who is organized, eager to learn, and interested in gaining experience in training operations within a fast-paced BPO environment.

KEY RESPONSIBILITIES

Training Content Development:

• Assist in developing and updating training materials including slide decks, job aids,

SOPs, quick reference guides, etc.

• Customize training content based on client updates, product changes, and policy

revisions.

• Upload and maintain content within the Learning Management System (LMS).

Training Coordination:

• Assist with scheduling and coordinating all training sessions.

• Track training attendance, completion, and certification record.

• Support training logistics including classrooms, virtual platforms, and materials.

• Liaise with Operations, Training Leadership, Quality, and Workforce Management

teams to align training schedules

Training Delivery Support:

• Co-facilitate training sessions, as required.

• Provide onboarding support for new hire training classes.

• Assist with assessments, quizzes, and evaluations.

Reporting and Compliance:

• Maintain accurate training records and reports.

• Support audits and client compliance requirements.

• Gather feedback from trainees to support continuous improvement.

EDUCATION AND EXPERIENCE

• Associate or bachelor’s degree in human resource management, business administration or another

related field.

• Six (6) months or more experience in training support or BPO Operations.

• Exposure to telecom products, systems, or customer service processes.

• Proficiency in Microsoft Office (PowerPoint, Word, Excel).

• Basic facilitation or presentation skills.

• Experience using LMS platforms.

KEY COMPETENCIES AND SKILLS

You must possess, demonstrate, and maintain knowledge & skills in the following:

• Detail-oriented with strong time management and organizational skills.

• Strong written and verbal communication skills.

• Ability to work in a fast-paced, metrics-driven environment.

• Skilled in working with cross-functional teams and building strong relationships with business partners.

• Project management skills with the ability to manage multiple priorities and meet deadlines.

• Naturally engaging personality and a creative thinker.

• Be an outstanding team player.

• A self-starter, being able to work on own initiative while giving constructive feedback.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.