Job Overview
- Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
- Provide guidance and training to team members to improve their communication skills and customer interaction.
- Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
- Handle more complex issues or customer complaints that cannot be resolved by the team, and escalate them when necessary.
- Prepare and submit reports on team performance to the supervisor.
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