Key Account - Health Care (Senior Associate - Specialist Level)

Key responsibility :

Maintain Online Merchants & Drive Strategic Project

1. Client Support:

• Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
• Build and maintain strong, long-term relationships with key client contacts.
• Understand client objectives, challenges, and requirements.

2. Account Management:

• Assist in the development and execution of strategic account plans in collaboration with the Business Development Team.
• Monitor account performance and ensure contract deliverab
• Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

• Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
• Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

• Proactively identify and address any issues or challenges that may arise within key accounts.
• Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of key account interactions and transactions.
• Generate regular reports on account activities, revenue, and growth opportunities.