Quality Assurance Operations Team Leader

As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

Monitoring and responsible for the overall Quality Assurance Process

Liaise with QA Ops Manager regarding operation daily

Review quality assurance policies and procedures

Develop, recommend and monitor corrective and preventive actions

Update internal policy & SOP based on new regulations from regulator

Prepare reports to communicate outcomes of quality activities

Identify and organize training needs to meet quality standards

Coordinate collaborations with other departments.

Conduct Internal and External calibration

Monitoring and developing team performance and coaching team if needed