Hardware Support Engineer (IT-FCS-HP-2026-192-GRAE)

Passionate about hardware technology and providing support for scientific communities? Join the team in the Fabric and Communication Systems (FCS) group responsible for operating and supporting a wide range of server technologies in the openlab heterogeneous architectures testbed. As a key team member, your responsibilities will include maintaining and upgrading existing server technologies, providing support to scientific communities, debugging system issues, and installing/configuring new technologies.

Your responsibilities

As a successful candidate you will:

• Maintain the existing servers, ensuring optimal performance through regular maintenance and upgrades.
• Support scientific communities: provide assistance and support to end-users, addressing queries and resolving issues.
• Debug system issues: identify and resolve issues promptly to minimise downtime.
• Install and configure new technologies: play a key role in integrating new server technologies into the openlab heterogeneous architectures testbed.

Additional opportunities include:

• Interact on a regular basis with industry partners and be exposed to novel technologies.
• Organise topic-oriented workshops.

Your profile

• Proven experience with computer systems (BIOS/UEFI, x86/Arm processor architectures and virtualisation, memory, GPU computing), interconnects (Ethernet, Infiniband) and types of storage drives (S-ATA, SAS, NVMe).
• Experience with management and monitoring protocols such as, but not limited to, IPMI / Redfish, SMART and SNMP.
• Extensive experience with Linux and shell scripting.
• Demonstrated experience with Python. 

Skills

Skills and/or knowledge:

• Server hardware.
• Python.
• Shell scripting.
• Linux system administration.

Additional assets:

• Familiarity with performance profiling and optimisation of applications.
• Demonstrating the ability to perform performance-oriented debugging.
• Proficiency (or willingness to rapidly acquire it) in utilising software configuration management tools, such as Puppet or Ansible.
• The ability to work in French would be an advantage.
• Spoken and written English, with a commitment to learn French.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State.
• By the application deadline, you have a maximum of two years of professional experience since graduation in Computer Science / Computer Engineering (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.
• You have never had a CERN fellow or graduate contract before.
• Applicants without University degree are not eligible.
• Applicants with a PhD are not eligible.