Technical Services Administrator

Administrative Support

• Provide day-to-day administrative support to the Technical Services / Engineering team
• Maintain and manage technical documentation, drawings, manuals, service records, and certificates
• Generate quotations for both technical labour and parts during breakdown and planned maintenance
• Prepare technical reports for the client
• Control filing systems (electronic and hard copy) to ensure document accuracy and version control

Technical Documentation & Compliance

• Capture and update maintenance logs and service histories
• Assist with compliance documentation (e.g. safety files, statutory inspections, calibration records)
• Ensure documentation aligns with internal standards and regulatory requirements
• Track warranties, service agreements, and expiry dates

Scheduling & Coordination

• Coordinate maintenance schedules, service visits, breakdowns and technical meetings
• Liaise with technicians, engineers, and suppliers
• Issue job cards, work orders, and follow up on completion and close-out
• Monitor turnaround times and escalate delays where required

Procurement & Cost Control

• Prepare purchase requisitions and follow up on purchase orders
• Obtain and compare quotations for technical services, parts, and equipment
• Assist with invoice verification against work completed and quotations
• Support budget tracking and cost reporting for the department

Communication & Customer Support

• Act as a point of contact between the technical department and internal/external stakeholders
• Respond to technical service queries and route them to the appropriate personnel
• Maintain professional communication with clients, suppliers, and service providers