Community Manager - Luxury Destination Focus

As a Community Manager, you will represent the brand’s tone of voice and act as the liaison between the brand and its audience. You will moderate social media channels, manage community engagement, and respond to customer inquiries and complaints with professionalism and empathy. Experience in managing digital communities for luxury brands or high-end destinations is essential, as this role demands a nuanced understanding of premium customer expectations and luxury brand tone. Your efforts will build brand trust, elevate digital presence, and ensure consistent, high-caliber interactions.

Requirements

Key Responsibilities

Responsibility & Focus

• Represent the brand’s voice and values across all digital platforms.
• Moderate the brand's presence through proactive community engagement and content distribution.
• Act as the direct link between the brand and its community, fostering trust and loyalty.
• Ensure all communication aligns with the expectations of a high-end audience, maintaining the elegance, exclusivity, and premium tone associated with luxury destinations

Technical & Product

• Conduct daily monitoring across social channels to stay updated on brand mentions, sentiment, and trends.
• Customize responses to suit the tone and context of each platform, user, and issue.
• Collaborate with the internal content team, external partners, and client teams to ensure consistent messaging.
• Maintain high attention to detail when handling sensitive or high-priority interactions.

Business Acumen & Operational Efficiency

• Liaise with internal teams to develop comprehensive FAQ responses.
• Help standardize community interaction processes while maintaining flexibility to handle unique cases.

Innovative & Analytical Mindset

• Use social listening tools to gather data and create engagement and crisis reports.
• Analyze community behavior and feedback to guide content and communication strategy.

Teamwork & Communication

• Communicate clearly and confidently with team members and clients.
• Seek feedback for self-improvement and contribute to collaborative problem-solving and ideation sessions.
• Build strong relationships, respect diverse perspectives, and foster an inclusive team environment.
• Proactively raise concerns or improvement areas and offer actionable solutions.

Self-Development & Accountability

• Take ownership of personal actions and demonstrate maturity and resilience.
• Adjust performance based on feedback and display flexibility in a fast-changing environment.
• Set ambitious goals, show initiative, and challenge the status quo with integrity and curiosity.

Core Competencies & Attributes

• Communication: Clear, confident, and audience-appropriate verbal and written communication in both English and Arabic.
• Time Management: Prioritize and manage tasks effectively while maintaining a healthy work-life balance.
• Teamwork: A strong collaborator who contributes value to team discussions and fulfills commitments.
• Problem Solving: Proactive in identifying issues and developing contingency plans focused on resolution.
• Creativity: Offers innovative approaches and combines diverse ideas to drive engagement.
• Client Focus: Consistently conveys that client satisfaction is a top priority and works to meet their needs effectively.
• Analytical Thinking: Uses data-driven insights to evaluate community engagement and inform strategy.
• Adaptability: Adjusts to feedback and changing conditions with a growth mindset.
• Presentation Skills: Able to create and deliver compelling reports and insights.

Education & Experience

• Bachelor’s degree in Communications, Journalism, Marketing, English, or a related field.
• 1–2 years of experience in community management, content moderation, or social media roles.
• Bilingual proficiency in English and Arabic is highly preferred.
• Proficient in social media management tools such as Sprinklr, Hootsuite, or similar platforms.
• Understanding of online marketing strategies and community KPIs.
• Experience in agency environments and cross-functional collaboration.
• Skilled in reporting, sentiment analysis, and platform performance tracking.
• Proven experience managing social media or communities for luxury brands, high-end destinations, or premium lifestyle sectors.
• Deep understanding of the tone, expectations, and customer service standards associated with luxury clientele

Tools & Platforms

• Social Media Tools: Sprinklr, Hootsuite (or similar)
• Analytics Tools: Social listening dashboards, basic data interpretation
• Platforms: Facebook, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, etc.

Benefits

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.