GTM Process Manager (m/f/d)

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. 

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visitchaos.com.

GTM Process Manager

Objectives:

• Drive end-to-end GTM process mapping and optimization across all customer lifecycle stages.

• Ensure operational excellence and process consistency across all revenue-generating teams.

• Partner with Sales, Systems, and IT teams to align business processes with system capabilities.

• Support the execution of the technical and process strategy for the Revenue Organization.

Essential duties and responsibilities:

GTM Process Management

• Map and document GTM processes across all commercial teams — from lead acquisition to billing and renewals.

• Identify bottlenecks, inefficiencies, and automation opportunities across sales workflows.

• Collaborate with stakeholders to design and implement process improvements.

• Ensure systems (especially Salesforce) accurately reflect GTM workflows and business logic.

• Maintain process documentation, governance, and continuous optimization.

Salesforce & RevOps Tech Stack

• Create and maintain reports, automations, dashboards, custom fields and logic updates.

• Perform first-level admin tasks (field logic, imports, lead/contact updates).

• Maintain Tech Stack Guides and ensure team-wide process adoption.

• Oversee data quality, usage tracking, and integration where applicable.

• GTM tools user management.

Cross-Functional Collaboration

• Act as first-line support for Sales, Customer Success, Channel, EDU, and Licensing teams regarding system or process issues.

• Partner with IT, Data, Engineering, and Marketing to translate business needs into scalable process or system solutions.

• Participate in regular syncs with Sales Directors, Systems, and Marketing Automation teams to review tasks and priorities.

• Provide training, process documentation, and enablement materials to support adoption and efficiency.