UX & Research Efficiency Specialist (m/f/d)

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. 

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

UX & Research Efficiency Specialist

***This position is based in Bulgaria with remote/hybrid working options. Applicants must have a work/residence permit for the respective location.***

The UX & Research Efficiency Specialist focuses on improving researcher and designer capacity, streamlining processes, enhancing stakeholder communication, and ensuring high-quality, consistent user experience deliverables. By managing research repositories, design systems, and UX rituals, the specialist supports the Head of UXR and the broader design organization in delivering impactful insights, scalable systems, and aligned team practices. 

Main Responsibilities:

Research Insights Repository Management

• Create, maintain and optimize the UXR research repository, ensuring reports, documents, and insights are well-structured, intuitive, and easy to access.

• Increase visibility and findability of insights through robust categorization (products, services, keywords, opportunities, threats).

• Enable researchers to work more efficiently by improving repository workflows and information architecture.

Research Engagement & Enablement

• Work with researchers to prepare visually engaging reports, infographics, and other materials to maximize research impact and stakeholder buy-in.

• Support creation of research artifacts and customer-facing materials such as participation invites, outreach communications, and in-session documents.

Design System Management

• Facilitate design system initiatives, including engineering and designer enablement, component creation, updates, and documentation.

• Maintain a high-quality asset library (components, patterns, iconography) with complete documentation.

• Ensure consistency and accessibility of visual assets across all products and services.

• Develop a growth plan for the Chaos Eris design system to extend its capabilities and scalability.

UXR Process Management Support

• Facilitate design sprints, UX review meetings, retrospectives, and continuous feedback loops across the UXR organization.

• Support planning and implementation of process changes based on identified friction points and opportunities.

• Flag dependencies, risks, and opportunities that impact alignment and progress.

• Monitor and support team health, flagging burnout or capacity challenges.

• Assist in requirement gathering and scope refinement for complex, cross-product initiatives.

UX Quality Assurance (UXQA)

• Conduct UXQA on key products to ensure quality and consistency of deliverables.

• Document and flag inconsistencies, and collaborate with PMs, developers, and designers to plan and prioritize fixes.